Do you provide SMS marketing? What platforms do you provide SMS on?

Yes we provide SMS marketing management on 2 platforms currently, those being Klaviyo and Attentive. Both feature robust analytics that we feel confident in leveraging for our clients.

What happens during onboarding and set up? Why is it so long?

Onboarding and set up is a very pivotal component of the future work we do for your account. In order for us to lay the proper foundation, we have to prepare by analyzing your current account, revenue production, top sellers, sms infrastructure etc.

We also do this by thoroughly researching not only your brand, but your competitors. During this phase, we also create your copy guidance document, so that we can have a foundation for all of the future campaigns we send out.

In addition, we identify what products you want to drive revenue on, what products are under performing, and gather details for your upcoming promotions.

Revenue goals and projections are also crafted during this phase.

Do you work by an hourly rate or on a retainer basis?

We work on a retainer basis because hourly rates would result in us charging our clients extremely high fees based on the sheer volume of hours or team puts in to support each account we represent. Hourly rates work best for freelancers since they are single person teams. We are a team working cohesively on each account so paying each team member is not a feasible for our clients.

Do you only partner with beauty or hair care brands?

We partner with women-focused brands in general with beauty, cosmetics, fitness and haircare being our specialty.

What term lengths do you offer for your retainer service?

We only offer 6 or 12 month retainer term lengths at this point. Shorter terms do not make sense for our clients at this point.

Do you provide the copy writing for your SMS marketing? 

Yes, we create our sales copy in-house to improve overall workflows and streamline the process!